January 2014: New Laws in 2014 that May Affect Real Estate Practitioners: Part 1

This month’s Newsletter focuses on the newly enacted laws that may affect how real estate practitioners conduct their business.  Part 1 of a two-part series.  We also reference the forms released and discontinued by the C.A.R. in December 2013. For the full article, please click on the following link: http://srcar.org/assets/2014/01/January2014-Newsletter_New-Laws.pdf

Oct. 2013: Court Ruling Allows Landlords to Conduct Open Houses on Weekends

In August, the California Court of Appeal handed down a decision in Dromy v. Lukovsy, et al. that could affect how landlords and their listing agents are able to market tenant-occupied properties. To read the most recent Courtside Newsletter, click here.


You can also find copies of previous Courtside Newsletters under the “NEWS/BLOGS” tab of THE GIARDINELLI LAW GROUP, APC website:


Sept. 2013: CALIFORNIA SUPREME COURT OVERTURNS 78-YEAR PRECEDENT

The California Supreme Court recently handed down a decision in Riverisland Cold Storage v. Fresno-Madera Credit Association that may affect how real estate practitioners conduct their business in the future. Specifically, what they say before, during, and after negotiations. To read the most recent Courtside Newsletter, click here.


Supra Maintenance Notification – Sept. 10, 2013

On Tuesday, September 10th starting at 5:30pm PDT and ending at 8:30pm PDT, Supra will be conducting routine maintenance at our data center.

 

How will Updates be Available?

 

What will NOT be Working?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only)

·         KIM Voice (update codes only)


Supra update: This morning’s outage and reminder of weekend maintenance

Dear Valued Customer,

We experienced an outage this morning between 3:30 AM PT to 7:10 AM PT, causing eKEYS and some DisplayKEYS to fail during the sync.  This was corrected at 7:10 a.m. and we will be monitoring this through the weekend.

We are sorry for any inconvenience this caused you and your members.  The call center was able to provide update codes and the automated voice response system was operational as well.  We will continue to have additional staff available this weekend to ensure prompt assistance.

As a reminder, on Saturday, August 17th starting at 4:00pm PT and ending on Sunday August 18th 4:00am PT, Supra will be conducting routine maintenance at our data center.

How will Updates be Available?

  • KIM Voice (888-968-4032)
  • SupraWEB (update codes only)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

What will NOT be Working?

  • SupraWEB (except update codes only)
  • SupraNET (key assignments, billing information)
  • Automated Phone Payment (IVR system)

What WILL be Working?

  • SupraNET (except key assignments, billing information)
  • KIM Voice
  • SupraWEB (update codes only)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

Thank you for your patience,
Supra Support Team

 


REALTOR® Safety – Recent events bring the topic back to the front of the line.

BY: JOHN V. GIARDINELLI, ATTORNEY AT LAW
CASEY MCINTOSH, PARALEGAL

“A real estate agent makes a living meeting a complete stranger in an empty home,” says Tracey Hawkins, owner and safety product speaker at Safety and Security Source. REALTORS® can be vulnerable to robbers, thieves, squatters, angry ex-homeowners, hostile pets, stalkers, rapists, and murderers. With this in mind, it is no wonder that the real estate profession is sometimes considered a dangerous career.

Recently, there have been reports of a man in the Menifee area, calling on female agents at a local development and visiting the office on numerous occasions. He has also been seen sitting outside of the building in his car. The man’s disarming behavior has been reported to authorities and is under investigation, but it is an important reminder to real estate professionals to stay alert and aware.

The last several years have seen an upsetting increase in the amount of violence towards real estate professionals. There have been many harrowing tales of open houses and home tours gone awry, and many experts have attempted to address the issue of REALTOR® safety. The following is a compilation of the best tips and tricks in the industry.

  • Always trust your instincts in any given situation. If a potential client does not seem trustworthy or you do not feel comfortable, don’t take a risk just to make a sale.
  • Meet potential clients at the office first. Do not meet people for the first time at the property you are showing. Criminals hate witnesses and meeting people at the office generally ensures that someone else will see them and know who they are.
  • Gather as much information on potential clients as possible. At minimum, get a copy of the person’s driver’s license or other identification. You can also have them fill out a more detailed “Prospect Identification Form,” which is available on NAR’s website (www.realtor.org).
  • Tell your coworkers, friends or family members where you will be and who you will be with when you show a property or have an open house.
  • Try to finish showing properties well before the sun goes down. Avoid showing properties after dark
  • If you must show a property after dark, arrive early and open every blind or shade, and turn on all the lights.
  • When possible, show homes with a coworker.
  • Follow clients through doors and into rooms. Do not go in first.
  • Avoid going into basements and attics. These rooms are enclosed and muffle calls for help.
  • Unlock all doors and windows in the home, and make sure you have an escape out of the backyard should something happen.
  • Always have your cell phone fully charged and on your person in an easily accessible place (i.e. front pocket).
  • Download personal security apps such as StreetSafe. StreetSafe has a discrete “Silent Red Alarm” that communicates your location and profile information to the local 911 center. If the situation is not yet significant enough to call 911, the “Walk With Me” feature will put you in touch with a live safety advisor who will offer tips and call the police if the situation escalates.
  • Make sure you get cell signal where at the property you are showing.
  • Insist on driving to the property separately from the client. If you must drive together, make sure it is in your car.
  • Always have your car’s gas tank at least ¼ full.
  • Park in a well-lit, visible location.
  • If you have to walk to your car alone at night, call your friend and chat until you’re safely in your vehicle.
  • Be aware of your surroundings. Follow NAR’s “10-Second Rule” and take 2 seconds when you get to the property, get out of your car, walk toward your destination, arrive at the door, and enter the door to make sure you feel safe.
  • Keep marketing material professional. Criminals have been known to choose victims based on their pictures.
  • Dress professionally. Do not wear loose clothing or scarves that a perpetrator could grab onto.
  • Check the rooms and backyard after an open house to make sure everyone is gone. Be prepared to defend yourself.
  • Agree on a distress code at the office. NAR recommends saying, “Hi, this is Jennifer. I’m with Mr. Henderson at the Elm Street listing. Could you email me the RED FILE?” This alerts the office, but hopefully not the perpetrator.
  • Have an “out” for threatening situations, such as fictionalized phone call, or saying that another agent is on his way.
  • Never say you’re alone, even if you are. If someone shows up to your office when you’re the only one there, casually mention that someone else is with you.
  • Carry pepper spray on your key chain and/or a Taser gun to protect yourself.
  • Take a self-defense class. Many community associations offer these courses for free.

Personal safety should always be a REALTOR®’s top priority. Although you may miss out on a sale, you may also be avoiding a potentially dangerous situation. In times like these, common sense goes a long way. If something doesn’t seem safe or doesn’t feel right, find a way out.

More REALTOR® safety information can be found on NAR’s website (www.realtor.org), C.A.R.’s website (www.car.org), and various locations on the Internet.


REMINDER: Supra Maintenance Notification – August 13th

Dear Valued Customer,

 

This is a REMINDER that on Tuesday, August 13th starting at 5:30pm PDT and ending at 8:30pm PDT, Supra will be conducting routine maintenance at our data center.

 

How will Updates be Available?

 

What will NOT be Working?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only
  • KIM Voice (update codes only)

Thank you,

Supra Support Team


eKEY Update for iOS7

Dear eKEY for iPhone, iPad, or iPad Mini Keyholder:

Soon, Apple will release the iOS7 operating system update for Apple devices. This will be a notable operating system update for Apple, and Supra is committed to ensuring a smooth transition to iOS7 for you. Current press indicates iOS7 will release in September 2013. We’re targeting August 23rd as the date by which we want to help you be ready.

To ensure a smooth transition, two simple, but important actions will be necessary.

Important Action #1:

Please sync your eKEY no later than Monday, August 12th. Simply turn on your device, open the eKEY application, and allow the sync to complete.

If you have not completed an eKEY sync in the last 45 days and you do not sync your eKEY by Monday, August 12 you may need to re-authorize your eKEY.

Important Action #2:

By August 14th, Supra will release to the App Store an update to eKEY for iPhone, iPad, and iPad Mini. This eKEY update will contain important enhancements designed for compatibility with iOS7. Please note you must update your eKEY software to this new eKEY version prior to updating your operating system to iOS7.  Updating your eKEY app is easy. Please refer to the diagram below. When your eKEY app shows that an update is available, simply follow these instructions. If you do not update your eKEY application prior to updating your Apple device to iOS7 you may need to re-authorize your eKEY.

How to update your eKEY app
app-update

Please feel free to contact Supra Support at 1-877-699-6787 with any questions to help you prepare for iOS7.

Sincerely,

Supra Technical Support