Maintenance notifications for November 7th

Dear Valued Customer,

 

On Tuesday, November 7th starting at 8:00pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center and some services will be unavailable during this time.

 

How will Updates be Available?

 

What will NOT be Working?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • XpressKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only)

 

Thank you,

Supra Support Team


Supra Notice of Upcoming Changes to SupraWEB for Office Brokers

Dear Customer,

 

Later this year we will be updating SupraWEB for office brokers.

 

The office broker only version of SupraWEB will be discontinued and its features will transition to the keyholder version of SupraWEB. The site that will be discontinued is accessed at www.supraekey.com by selecting the Login tab and then SupraWEB Login for Offices. Office brokers can currently login to this site with an office ID and password designated by the association or MLS.

 

The keyholder version of SupraWEB is accessed atwww.supraekey.com by selecting the SupraWEB Login button.

 

Updates to SupraWEB for Office Brokers

 

Office brokers will have access to the following features in the keyholder version of SupraWEB:

  • Send messages to all keyholders in the office
  • Manage ShowingTime integration for the office (if ShowingTime is used by the association/MLS)

 

In addition, some new features have been added to provide office brokers some additional tools.

  • Listing assignments can be made from the Office Keybox Inventory report by clicking on the keybox serial number
  • Showing duration added to the Showing and Key Activity report
  • Office reports modified to show the listing address in addition to the MLS number, and the office name will be displayed in the Assigned column if the keyboxes are assigned to an office instead of a keyholder

 

Note that for an office broker to access the keyholder version of SupraWEB, they need to:

  1. Have a Supra key, and
  2. Be granted permission as an office broker

 

Regards,

Supra

 


Supra Maintenance Notifications – Tuesday October 10

Dear Valued Customer,

 

On Tuesday, October 10th starting at 8:00pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center and services will be unavailable for short periods during this time.

 

How will Updates be Available?

 

What will NOT be Working?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only)

 

 

Thank you,

Supra Support Team


Supra eKEY and iOS 11.0

Dear Customer,

 

Apple iOS 11.0

 

Apple recently released operating system iOS 11.0 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

 

Thank you,

Supra


Supra eKEY Android OS Update

Dear Customer,

 

Android 8.0

Android recently released operating system 8.0 for phones and tablets. We completed testing of the new OS with the eKEY app and are happy to announce there are no issues.

 

Thank you,
Supra


Supra eKEY and iOS 10.3.3

Dear Customer,

Please share this information with your members who use an eKEY® with an Apple® device.

Apple iOS 10.3.3

Apple recently released operating system iOS 10.3.3 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

Thank you,

Supra


Supra KIM Voice Updates Coming

Dear Customer,

Some changes to Supra KIM voice will be made later this year.

The Supra KIM voice system will be refreshed with a new automated text to speech system. Menu options and messages will be updated. Agents will still be able to obtain an update code, obtain a CBS code, and determine the owner of a key by calling the KIM voice system. The ability to create key activity and keybox inventory reports will be moved to SupraWEB Mobile (supraweb.suprakim.com) which all agents can access with their key serial number and PIN.

These updates to KIM voice and SupraWEB mobile are planned for release later this year. We will notify you with additional information that you can share with your members as this launch gets closer.

 

Regards,

Supra


Supra Maintenance next Tuesday May 30th

Dear Valued Customer,

 

On Tuesday May 30th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center.  We expect you could experience intermittent outages during the maintenance window.

 

How will Updates be Available?

 

What MAY not be Working for a short time?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only)

 

 

Thank you,

Supra Support Team


Supra eKEY and iOS 10.3.1

Dear Customer,

Apple iOS 10.3.1

Apple recently released operating system iOS 10.3.1 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

Thank you,
Supra


Supra System Maintenance on Tuesday March 28th

On Tuesday March 28th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center.  We expect you could experience intermittent outages during the maintenance window.

 

How will Updates be Available?

 

What MAY not be Working for a short time?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only)

Thank you,
Supra Support Team