Supra eKEY and iOS 10.3.1

Dear Customer,

Apple iOS 10.3.1

Apple recently released operating system iOS 10.3.1 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

Thank you,
Supra


Supra System Maintenance on Tuesday March 28th

On Tuesday March 28th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center.  We expect you could experience intermittent outages during the maintenance window.

 

How will Updates be Available?

 

What MAY not be Working for a short time?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only)

Thank you,
Supra Support Team


Sentrilock System Maintenance Notice

Dear Members,

On Tuesday, February 21st, 2017, SentriLock will be performing maintenance on its servers between the hours of 5:00 am and 6:00 am EST. This means that the system will be unavailable during this time including website, app, and the card utility. There will be no impact to data exchange by the maintenance period. If you have questions please feel free to contact support at 1-877-736-8745.

Thank you,
Sentrilock Support


Supra eKEY and iOS 10.2.1

Dear Customer,

 

Apple iOS 10.2.1

 

Apple recently released operating system iOS 10.2.1 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

 

Thank you,

Supra


Supra eKEY and iOS 10.2

Dear Customer,

Apple iOS 10.2

 

Apple recently released operating system iOS 10.2 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

 

Thank you,

Supra


Supra eKEY Authorization Code new feature

Dear eKEY Customer,

We are very excited to announce a new way for an existing eKEY® user to obtain an eKEY authorization code.

Members that have an eKEY can now request an authorization code from within the eKEY app. This is useful if they are moving their eKEY service to a new phone or if they receive a 9B0D error when the eKEY gets out of sync with the server.

To obtain an eKEY authorization code from Mobile SupraWEB:

  1. Select the SupraWEB icon from within the eKEY app (on the 2nd page of icons), or navigate to supraweb.suprakim.com on your smartphone.
  2. Enter eKEY serial number. The eKEY serial number can be found at the top of the eKEY home screen.
  3. Enter 4-digit PIN.
  4. Select the Association/MLS from the dropdown list.
  5. Select Login.
  6. Select Authorization Code
  7. The authorization code will be emailed to the email address on file in SupraNET.
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For more information on Mobile SupraWEB, please see the Mobile SupraWEB Guide:

http://www.supraekey.com/Documents/MobileSupraWEB_Guide.pdf

Regards,
Supra Support


Supra eKEY and iOS 10.1

Dear Customer,

Please share this information with your members who use an eKEY® with an Apple® device.

Apple iOS 10.1

Apple recently released operating system iOS 10.1 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

Thank you,
Supra


Supra Systems – All Clear

Dear Valued Customer,

 

We’re very sorry about the service interruption today.  There were several issues that occurred simultaneously.  We had a critical hardware failure that impacted both  primary and backup components of our system.  When we rolled into our separately hosted disaster recovery system, we experienced intermittent issues which affected KIM Voice and SupraWEB updates.  This issue was resolved by about 11:15 a.m. PDT, and the full restoration was complete by 3:00 p.m. PDT.

As part of our security upgrade, we have been migrating to a new system.  Some of the migration is complete and the balance will be done by the end of October.  We are postponing tonight’s upgrade in light of today’s outage.  We sincerely apologize for the impact this had on you and your members.  This is a priority for us and we are taking every effort to implement the needed changes proactively.

 

Sincerely,
Supra


Supra System Issues

Dear Valued Customer,

 

At this time we are experiencing issues with the Supra system.

 

How are Updates Available?

 

What is NOT Working?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What IS Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only) 888-968-4032

 

We are working as quickly as possible to resolve the issue and will send out an update as soon as it is fixed.

 

Thank you for your patience,
Supra Support Team