Supra eKEY and iOS 10.3.3

Dear Customer,

Please share this information with your members who use an eKEY® with an Apple® device.

Apple iOS 10.3.3

Apple recently released operating system iOS 10.3.3 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

Thank you,

Supra


Supra KIM Voice Updates Coming

Dear Customer,

Some changes to Supra KIM voice will be made later this year.

The Supra KIM voice system will be refreshed with a new automated text to speech system. Menu options and messages will be updated. Agents will still be able to obtain an update code, obtain a CBS code, and determine the owner of a key by calling the KIM voice system. The ability to create key activity and keybox inventory reports will be moved to SupraWEB Mobile (supraweb.suprakim.com) which all agents can access with their key serial number and PIN.

These updates to KIM voice and SupraWEB mobile are planned for release later this year. We will notify you with additional information that you can share with your members as this launch gets closer.

 

Regards,

Supra


Supra Maintenance next Tuesday May 30th

Dear Valued Customer,

 

On Tuesday May 30th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center.  We expect you could experience intermittent outages during the maintenance window.

 

How will Updates be Available?

 

What MAY not be Working for a short time?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only)

 

 

Thank you,

Supra Support Team


Supra eKEY and iOS 10.3.1

Dear Customer,

Apple iOS 10.3.1

Apple recently released operating system iOS 10.3.1 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

Thank you,
Supra


Supra System Maintenance on Tuesday March 28th

On Tuesday March 28th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center.  We expect you could experience intermittent outages during the maintenance window.

 

How will Updates be Available?

 

What MAY not be Working for a short time?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What WILL be Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only)

Thank you,
Supra Support Team


Sentrilock System Maintenance Notice

Dear Members,

On Tuesday, February 21st, 2017, SentriLock will be performing maintenance on its servers between the hours of 5:00 am and 6:00 am EST. This means that the system will be unavailable during this time including website, app, and the card utility. There will be no impact to data exchange by the maintenance period. If you have questions please feel free to contact support at 1-877-736-8745.

Thank you,
Sentrilock Support


Supra eKEY and iOS 10.2.1

Dear Customer,

 

Apple iOS 10.2.1

 

Apple recently released operating system iOS 10.2.1 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

 

Thank you,

Supra


Supra eKEY and iOS 10.2

Dear Customer,

Apple iOS 10.2

 

Apple recently released operating system iOS 10.2 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

 

Thank you,

Supra


Supra eKEY Authorization Code new feature

Dear eKEY Customer,

We are very excited to announce a new way for an existing eKEY® user to obtain an eKEY authorization code.

Members that have an eKEY can now request an authorization code from within the eKEY app. This is useful if they are moving their eKEY service to a new phone or if they receive a 9B0D error when the eKEY gets out of sync with the server.

To obtain an eKEY authorization code from Mobile SupraWEB:

  1. Select the SupraWEB icon from within the eKEY app (on the 2nd page of icons), or navigate to supraweb.suprakim.com on your smartphone.
  2. Enter eKEY serial number. The eKEY serial number can be found at the top of the eKEY home screen.
  3. Enter 4-digit PIN.
  4. Select the Association/MLS from the dropdown list.
  5. Select Login.
  6. Select Authorization Code
  7. The authorization code will be emailed to the email address on file in SupraNET.
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For more information on Mobile SupraWEB, please see the Mobile SupraWEB Guide:

http://www.supraekey.com/Documents/MobileSupraWEB_Guide.pdf

Regards,
Supra Support


Supra eKEY and iOS 10.1

Dear Customer,

Please share this information with your members who use an eKEY® with an Apple® device.

Apple iOS 10.1

Apple recently released operating system iOS 10.1 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

Thank you,
Supra