Later this year we will be updating SupraWEB for office brokers.
The office broker only version of SupraWEB will be discontinued and its features will transition to the keyholder version of SupraWEB. The site that will be discontinued is accessed at www.supraekey.com by selecting the Login tab and then SupraWEB Login for Offices. Office brokers can currently login to this site with an office ID and password designated by the association or MLS.
The keyholder version of SupraWEB is accessed atwww.supraekey.com by selecting the SupraWEB Login button.
Updates to SupraWEB for Office Brokers
Office brokers will have access to the following features in the keyholder version of SupraWEB:
Send messages to all keyholders in the office
Manage ShowingTime integration for the office (if ShowingTime is used by the association/MLS)
In addition, some new features have been added to provide office brokers some additional tools.
Listing assignments can be made from the Office Keybox Inventory report by clicking on the keybox serial number
Showing duration added to the Showing and Key Activity report
Office reports modified to show the listing address in addition to the MLS number, and the office name will be displayed in the Assigned column if the keyboxes are assigned to an office instead of a keyholder
Note that for an office broker to access the keyholder version of SupraWEB, they need to:
On Tuesday, October 10th starting at 8:00pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center and services will be unavailable for short periods during this time.
Some changes to Supra KIM voice will be made later this year.
The Supra KIM voice system will be refreshed with a new automated text to speech system. Menu options and messages will be updated. Agents will still be able to obtain an update code, obtain a CBS code, and determine the owner of a key by calling the KIM voice system. The ability to create key activity and keybox inventory reports will be moved to SupraWEB Mobile (supraweb.suprakim.com) which all agents can access with their key serial number and PIN.
These updates to KIM voice and SupraWEB mobile are planned for release later this year. We will notify you with additional information that you can share with your members as this launch gets closer.
On Tuesday May 30th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center. We expect you could experience intermittent outages during the maintenance window.
On Tuesday March 28th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center. We expect you could experience intermittent outages during the maintenance window.
On Tuesday, February 21st, 2017, SentriLock will be performing maintenance on its servers between the hours of 5:00 am and 6:00 am EST. This means that the system will be unavailable during this time including website, app, and the card utility. There will be no impact to data exchange by the maintenance period. If you have questions please feel free to contact support at 1-877-736-8745.