On Tuesday May 30th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center. We expect you could experience intermittent outages during the maintenance window.
On Tuesday March 28th starting at 8:30pm PDT and ending at 11:00pm PDT, Supra will be conducting routine maintenance at our data center. We expect you could experience intermittent outages during the maintenance window.
On Tuesday, February 21st, 2017, SentriLock will be performing maintenance on its servers between the hours of 5:00 am and 6:00 am EST. This means that the system will be unavailable during this time including website, app, and the card utility. There will be no impact to data exchange by the maintenance period. If you have questions please feel free to contact support at 1-877-736-8745.
We are very excited to announce a new way for an existing eKEY® user to obtain an eKEY authorization code.
Members that have an eKEY can now request an authorization code from within the eKEY app. This is useful if they are moving their eKEY service to a new phone or if they receive a 9B0D error when the eKEY gets out of sync with the server.
To obtain an eKEY authorization code from Mobile SupraWEB:
Select the SupraWEB icon from within the eKEY app (on the 2nd page of icons), or navigate to supraweb.suprakim.comon your smartphone.
Enter eKEY serial number. The eKEY serial number can be found at the top of the eKEY home screen.
Enter 4-digit PIN.
Select the Association/MLS from the dropdown list.
Select Authorization Code
The authorization code will be emailed to the email address on file in SupraNET.
For more information on Mobile SupraWEB, please see the Mobile SupraWEB Guide:
We’re very sorry about the service interruption today. There were several issues that occurred simultaneously. We had a critical hardware failure that impacted both primary and backup components of our system. When we rolled into our separately hosted disaster recovery system, we experienced intermittent issues which affected KIM Voice and SupraWEB updates. This issue was resolved by about 11:15 a.m. PDT, and the full restoration was complete by 3:00 p.m. PDT.
As part of our security upgrade, we have been migrating to a new system. Some of the migration is complete and the balance will be done by the end of October. We are postponing tonight’s upgrade in light of today’s outage. We sincerely apologize for the impact this had on you and your members. This is a priority for us and we are taking every effort to implement the needed changes proactively.