Supra eKEY and iOS 10.1

Dear Customer,

Please share this information with your members who use an eKEY® with an Apple® device.

Apple iOS 10.1

Apple recently released operating system iOS 10.1 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

Thank you,
Supra


Supra Systems – All Clear

Dear Valued Customer,

 

We’re very sorry about the service interruption today.  There were several issues that occurred simultaneously.  We had a critical hardware failure that impacted both  primary and backup components of our system.  When we rolled into our separately hosted disaster recovery system, we experienced intermittent issues which affected KIM Voice and SupraWEB updates.  This issue was resolved by about 11:15 a.m. PDT, and the full restoration was complete by 3:00 p.m. PDT.

As part of our security upgrade, we have been migrating to a new system.  Some of the migration is complete and the balance will be done by the end of October.  We are postponing tonight’s upgrade in light of today’s outage.  We sincerely apologize for the impact this had on you and your members.  This is a priority for us and we are taking every effort to implement the needed changes proactively.

 

Sincerely,
Supra


Supra System Issues

Dear Valued Customer,

 

At this time we are experiencing issues with the Supra system.

 

How are Updates Available?

 

What is NOT Working?

  • SupraNET
  • SupraWEB (only available for update codes)
  • KIM Voice (only available for update codes)
  • Automated Phone Payments (IVR system)
  • ActiveKEY Automatic Updates
  • DisplayKEY eSYNCs
  • eKEY Syncs and Wireless Updating

 

What IS Working?

  • SupraWEB (update codes only)
  • KIM Voice (update codes only) 888-968-4032

 

We are working as quickly as possible to resolve the issue and will send out an update as soon as it is fixed.

 

Thank you for your patience,
Supra Support Team


Supra iOS 10 Update

Dear Customer,

iOS 10

 

Apple® is releasing a new operating system for iPhones and iPads, iOS 10, on 9/13/16. We have updated the eKEY app to work with iOS 10 and are working with Apple to get it placed in the Apple app store soon.

 

Important! Please do not update your iPhone or iPad to iOS 10 until you have updated your eKEY app to the new version. We will let you know as soon as the new eKEY app is available in the Apple store.

 

iPhone 7 and 7S

 

The iPhone 7 and 7S are scheduled to release on September 16th. We have ordered the new iPhones and will begin testing them with the eKEY app as soon as they arrive.   Please hold off on switching your eKEY device to an iPhone 7 or 7S until we complete testing and notify you of the results.

 

Thank you,

Supra


Supra – iOS 9.3.5 and Android OS 7.0 Updates

Dear Customer,

 

Apple iOS 9.3.5

 

Apple recently released operating system iOS 9.3.5 for iPhones and iPads. We completed testing of the new iOS and are happy to announce that the eKEY app is compatible with the new iOS.

 

Android 7.0

 

Android recently released operating system OS 7.0 for Android devices. We completed testing of the new Android OS and are happy to announce that the eKEY app is compatible with the new OS.

 

Thank you,

Supra


Showing notification email change

Dear Customer,

 

Please note that the change in the sending email address will go into effect next week instead of this week as we previously communicated. We will let you know as soon as this goes into effect.

 

Showing Notifications

We are making a small change to the sending address for showing notifications. The showing notifications will come fromSupraShowings@utc.com instead of SupraShowings.UnmonitoredMailbox@fs.utc.com. This shorter email address helps contain showing notifications to one text message. This change is planned to go into effect in the evening on Thursday, August 18.

 

If you aren’t receiving showing notifications and you think you should be, check the email address you have specified to receive showing notifications in SupraWEB and check your spam folder to make sure that SupraShowings@utc.com is not blocked.

 

Thank you,

Supra Support


iOS 9.3.4 and Showing Notification update

Dear Customer,

 

9.3.4 iOS

Apple recently released operating system iOS 9.3.4 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

 

Showing Notifications

We are making a small change to the sending address for showing notifications. The showing notifications will come fromSupraShowings@utc.com instead of SupraShowings.UnmonitoredMailbox@fs.utc.com. This shorter email address helps contain showing notifications to one text message. This change will go into effect in the evening on Thursday, August 11.

 

If you aren’t receiving showing notifications and you think you should be, check the email address you have specified to receive showing notifications in SupraWEB and check your spam folder to make sure that SupraShowings@utc.com is not blocked.

 

Thank you,

Supra Support


iOS 9.3.3 and SupraWEB update

Dear Customer,

 

Apple® iOS 9.3.3

 

Apple recently released operating system iOS 9.3.3 for iPhones and iPads. We completed testing of the new iOS with the eKEY app and are happy to announce there are no issues.

 

SupraWEB

 

We released an update to the SupraWEB agent website to fix an issue that some keyholders were experiencing. When a keybox is deleted from inventory in the eKEY app it, will also be deleted in SupraWEB.

 

Thank you,
Supra Support