ActiveKEY and SupraNET compatibility with Windows 7

Published: October 22, 2009

Dear Valued Customer,
Beginning October 22, Windows 7 will be widely available for purchase as an upgrade or on newly purchased systems.

Most real estate agents live within acceptable cell coverage, so their ActiveKEYs update automatically. These agents will not be impacted by Windows 7.

The remainder of agents update their ActiveKEYs using their PC. These agents should be advised that they will not be able to update their ActiveKEY on a PC with the 64-bit version of the Windows 7 Operating System.

Depending on the agent’s PC, Windows 7 will either be a 32-bit Operating System or a 64-bit Operating System.

ActiveKEY PC Sync is only compatible with the 32-bit version of the Windows 7 Operating System (the vast majority of all new and existing systems).

We are currently developing this utility for 64-bit computers and will let agents know when that software is available. Until that time, if an agent wants to be able to update his/her ActiveKEY using a PC they should delay upgrading to or purchasing a 64-bit Windows 7 Operating System.

If an ActiveKEY customer does not live in acceptable coverage and only has access to a Windows 64-bit Operating System, GE Security’s Agent Support team will provide them update codes. Agents that fit this profile should obtain an update code by:

  • Phoning Agent Support at 1-877-699-6787 Option 3 > Option 4 > Option 8 to get to the ActiveKEY queue.
  • Once they reach a representative, they should say: “I’m calling with an ActiveKEY on a Windows 7/Windows 64 bit system and I need and update code.”
  • The representative confirm that the agent has not been inactivated by the board and then immediately generate an update code.

Thank you,

GE Security Support Team


Last modified: October 22, 2009 at 2:31 pm | Originally published: October 22, 2009 at 2:31 pm
Printed: September 22, 2020